A lot of people are trying to find the best solutions in their life and we appreciate it. For them we are making and selling Autoterm heaters, that, as we are sure, are the best price and quality ratio. But some people try to find the cheapest solution without thinking about the consequences, buying heaters on trading floors on the Internet such Ebay, AliExpress etc. as well as with some unknown sellers.
That is why we would like to draw the attention of all our present and future friends, partners and buyers to why it is not worth buying an Autoterm heater from an informal seller. In this case, it is possible to purchase heaters produced for the markets of Russia and the CIS countries, which differ from the export options.
One of the advantages of the Autoterm provided service is a quick common European guarantee, you can apply with a guarantee case to any official partner, regardless of where you purchased the heater and can quickly and successfully solve any problems. Also, the configuration of the heaters differs. For the export market heaters are offered in an different, more secure package (about this we wrote here), with different software, German fuel pumps, advanced overheating sensors, other heat insulation and other small changes.
The difference of packages you can see on the picture bellow (Left side - Europe / Right side – Russia and CIS countries). For export air heaters PLANAR come with markings "TM" in model name or "P-xxxx" (xxxx - numbers).
If you somehow get a hold of our products and they do not have export markings, warranty is not valid. Warranty is only valid for officially certified export models. Also with the unofficially acquired heaters, there may be problems in passing a vehicle inspection. Be carefull if you get a hold of our products trougth internet purchase from sellers that sell heaters with marking that are only for selling in Russia and CIS countries.
With official partner list you can familiarize in the Partner section on our web page.