Service

AUTOTERM warranty liabilities

  • The warranty period is two years or 1000 operating hours for air heaters or 500 operating hours for engine preheaters.
  • The installer should be authorized by the manufacturer.
  • The manufacturer guarantees that the product shall operate normally, in conformity with the technical specification if it installed and used in accordance with the operating manual.

What is not covered by the warranty

  • Force majeure: lightning strike, fire, flood, voltage fluctuations, accident.
  • Improper operation, storage and transport.
  • Improper installation, repair or maintenance, if they are carried out by individuals or organizations that are not authorized by the manufacturer
  • Failure of the heater due to combustion chamber impurity
  • Disruption of the vehicle’s electrical system
  • Use of non-genuine parts or repaired by unauthorized personnel

Please note that the warranty is in relation to the product supplied, not the installation.

If the heater is not installed by an authorized AUTOTERM service center or by an independent installation, for obtaining a warranty, you must contact one of the authorized service centers authorized by AUTOTERM for installation and warranty repair to confirm the installation. In this case, a note is made in the warranty card (a service center may charge a fee for this service).

Technical support

Producer, ADVERS company pays special attention to improving the quality of manufactured products, developing high-quality provision of installation services, service and maintenance. The quality of the products is provided by a certified quality management system that meets the requirements of international quality standards ISO 9001: 2008, ISO / TS 16949: 2009. Our products use unique patented burners of our own design, adapted for Russian fuel and harsh operating conditions up to -45 degrees Celsius.

Just as important factor is the availability of an extensive dealer network throughout Russia, CIS countries, Europe, North America, Arentina and South Korea. Our entire dealer network provides a full range of services for sales, installation, warranty and post-warranty service. All dealer centers have the necessary equipment to restore and verify the operability of the product as soon as possible.

We appreciate every consumer of our products, so we are working to improve the quality of products and try to open Service Centers in the widest possible range and get closer to the consumer.

Our specialists are ready to answer all questions related to the operation of our products, and also within a few hours 24/7 to answer any technical questions regarding our products: +371 25529999, e-mail: service@autoterm-europe.com

Contacts

Feel free to ask your questions using our contact form.

News

New modem SIMCOM software

Modem SIMCOM software has been updated from version 1.0.3.9 to 1.0.3.11. Modem SIMCOM updated software includes bug fix on “time limit” function, not turning off a heater after deselection in Autoterm Control application (Android & iOS). Issue has been fixed and now heaters can work for a set time period in “time limit” function or unlimited time if the “time limit” function has not been chosen. For upgrading modem SIMCOM software we kindly invite you to turn to your supplier of Autoterm production.

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Protrailer at IFRE-EXPO exhibition

Our distributor in Poland, Protrailer company from June 7 to 9 participated in the largest exhibition of fire equipment IFRE-EXPO, which was presented as a different fire and special equipment and, of course, Autoterm heaters. In the course of the exhibition we received numerous positive feedback from our customers, and also acquired new ones. The interest in the products of Autoterm was great, for which we thank our partners and hopefully future customers.

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Certification at VBD Services B.V.

Autoterm company in cooperation with the distributor in the Netherlands - the company VBD Services B.V. June 6, 2018, held a technical training for our partners. We would like to thank VBD Services B.V. and all those who attended the seminar for their responsiveness, asked interesting questions and received feedback from them about our products. We want to note that the most important priority for us is the quality of Autoterm products, therefore it is very important for us to receive feedback directly from professionals working with our products. Companies that received certification in Nethe...

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Certification at Veno Heating Systems

On 5th of june, official distibutor company Veno Heating Systems and Autoterm carried out certification seminar for new service center partners and existing partners in Netherlands. We want to thank our partner Veno Heating Systems team for effort and well thought out seminar. Autoterm also appreciates all participants desire to learn about our products, starting from theory session till practical repair training. Companies that received certification in Netherlands: De Wit Schijndel Dekker watersport Electrostart B.V. Modus Marine Jachtservice Zeeland

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Service Center Certification

Last month, in close cooperation with our partners PF Jones (United Kingdom), Planar heaters UK (United Kingdom), Cool4U (Hungary), Protrailer (Poland) we conducted numerous seminars for training and certification of our service centers. We want to thank our partners for organizing the training and supporting our production. Many thanks also to all participants for their interest in cooperation, interesting discussions and contribution to the development of our products! One of the last trainings where held in Poland in close cooperation with our distributor company Protrailer on 23 and 24 May...

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ABENTEUER & ALLRAD 2018

Company Tigerexped with Autoterm technical service support, will participate in one of the worlds largest cross-country exhibitions - ABENTEUER & ALLRAD 2018. This large open-air exhibition will take place in Bad Kissingen, Germany from 31.05. - 03.06.2018. Tigerexped and Autoterm team will be waiting for you. You can find Autoterm products from Tigerexped in stand: Z81.

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Marine Varmer at Kristiansand Båtmesse

Our new partner, Marine Varmer participated at Kristiansand Båtmesse, the outdoor boat exhibition in Kristiansand guest harbour in Norway. Marine Varmer team not only promoted Autoterm products, but also answered technical questions about installation possibilities on boats, yachts, cars, campers and possible use of the equipment on the premises. Marine Varmer contact details: Phone: +47 815 030 80 E-mail: shop@marine-varmer.no Website: www.marine-varmer.no

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New diagnostics software - Autoterm Test

Autoterm company would like to let you know you about release of new diagnostic software Autoterm test. Autoterm test currently with release version 1.6 will be accessible in English and Russian language at the moment. Autoterm test version 1.6 is designed for testing of PLANAR, BINAR heaters and its components. At the moment version 1.6 does not support testing of pre-heater 14TC-MINI, in next version that is expected in mid-May, 2018 the newly produced software will have a 14TC-MINI added for detailed diagnostics. List of heaters modifications that are compatible with Autoterm test diagn...

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Technical training in Germany

On 7th of April a technical training conducted by Autoterm in close co-operation with the local distributor Tigerexped took place in Hotel "Schwarzer Adler" GmbH, Dusseldorf, Germany. This course was devoted to train new and existing service specialists from Germany, Holland, Austria and Switzerland about working principles of the autonomous heaters. Program for technical training day included product overview, heater installation, firmware reprogramming, error code troubleshooting, maintenance of the heaters and much more. All companies and their specialists who participated in technical trai...

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Autoterm participated in Boot Düsseldorf 2018

AUTOTERM participated in the biggest trade fair dedicated to the boat and water sports industry - Boot Düsseldorf 2018, which was held in Düsseldorf, Germany on the 20th until the 28th of January 2018. This year once again, AUTOTERM, is making it's presence felt in the sector's largest trade fairs worldwide, showcasing it's reliably designed products as well as promoting brand name and securing a larger share of the international market. Visitors were able to view products and get detailed answers to various technical questions. There was also the opportunity to see the latest product - the 8k...

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