Service

AUTOTERM warranty liabilities

  • The warranty period is two years or 1000 operating hours for air heaters or 500 operating hours for engine preheaters.
  • The installer should be authorized by the manufacturer.
  • The manufacturer guarantees that the product shall operate normally, in conformity with the technical specification if it installed and used in accordance with the operating manual.

What is not covered by the warranty

  • Force majeure: lightning strike, fire, flood, voltage fluctuations, accident.
  • Improper operation, storage and transport.
  • Improper installation, repair or maintenance, if they are carried out by individuals or organizations that are not authorized by the manufacturer
  • Failure of the heater due to combustion chamber impurity
  • Disruption of the vehicle’s electrical system
  • Use of non-genuine parts or repaired by unauthorized personnel

Please note that the warranty is in relation to the product supplied, not the installation.

If the heater is not installed by an authorized AUTOTERM service center or by an independent installation, for obtaining a warranty, you must contact one of the authorized service centers authorized by AUTOTERM for installation and warranty repair to confirm the installation. In this case, a note is made in the warranty card (a service center may charge a fee for this service).

Technical support

Producer, ADVERS company pays special attention to improving the quality of manufactured products, developing high-quality provision of installation services, service and maintenance. The quality of the products is provided by a certified quality management system that meets the requirements of international quality standards ISO 9001: 2008, ISO / TS 16949: 2009. Our products use unique patented burners of our own design, adapted for Russian fuel and harsh operating conditions up to -45 degrees Celsius.

Just as important factor is the availability of an extensive dealer network throughout Russia, CIS countries, Europe, North America, Arentina and South Korea. Our entire dealer network provides a full range of services for sales, installation, warranty and post-warranty service. All dealer centers have the necessary equipment to restore and verify the operability of the product as soon as possible.

We appreciate every consumer of our products, so we are working to improve the quality of products and try to open Service Centers in the widest possible range and get closer to the consumer.

Our specialists are ready to answer all questions related to the operation of our products, and also within a few hours 24/7 to answer any technical questions regarding our products: +371 25529999, e-mail: service@autoterm-europe.com

Contacts

Feel free to ask your questions using our contact form.