AUTOTERM warranty liabilities

  • The warranty period is two years or 1000 operating hours for air heaters or 500 operating hours for engine preheaters.
  • The installer should be authorized by the manufacturer.
  • The manufacturer guarantees that the product shall operate normally, in conformity with the technical specification if it installed and used in accordance with the operating manual.

What is not covered by the warranty

  • Force majeure: lightning strike, fire, flood, voltage fluctuations, accident.
  • Improper operation, storage and transport.
  • Improper installation, repair or maintenance, if they are carried out by individuals or organizations that are not authorized by the manufacturer
  • Failure of the heater due to combustion chamber impurity
  • Disruption of the vehicle’s electrical system
  • Use of non-genuine parts or repaired by unauthorized personnel

Please note that the warranty is in relation to the product supplied, not the installation.

If the heater is not installed by an authorized AUTOTERM service center or by an independent installation, for obtaining a warranty, you must contact one of the authorized service centers authorized by AUTOTERM for installation and warranty repair to confirm the installation. In this case, a note is made in the warranty card (a service center may charge a fee for this service).

Technical support

Producer, ADVERS company pays special attention to improving the quality of manufactured products, developing high-quality provision of installation services, service and maintenance. The quality of the products is provided by a certified quality management system that meets the requirements of international quality standards ISO 9001: 2008, ISO / TS 16949: 2009. Our products use unique patented burners of our own design, adapted for Russian fuel and harsh operating conditions up to -45 degrees Celsius.

Just as important factor is the availability of an extensive dealer network throughout Russia, CIS countries, Europe, North America, Arentina and South Korea. Our entire dealer network provides a full range of services for sales, installation, warranty and post-warranty service. All dealer centers have the necessary equipment to restore and verify the operability of the product as soon as possible.

We appreciate every consumer of our products, so we are working to improve the quality of products and try to open Service Centers in the widest possible range and get closer to the consumer.

Our specialists are ready to answer all questions related to the operation of our products, and also within a few hours 24/7 to answer any technical questions regarding our products: +371 25529999, e-mail:


Feel free to ask your questions using our contact form.


New diagnostics software - Autoterm Test

Autoterm company would like to let you know you about release of new diagnostic software Autoterm test. Autoterm test currently with release version 1.6 will be accessible in English and Russian language at the moment. Autoterm test version 1.6 is designed for testing of PLANAR, BINAR heaters and its components. At the moment version 1.6 does not support testing of pre-heater 14TC-MINI, in next version that is expected in mid-May, 2018 the newly produced software will have a 14TC-MINI added for detailed diagnostics. List of heaters modifications that are compatible with Autoterm test diagn...


Technical training in Germany

On 7th of April a technical training conducted by Autoterm in close co-operation with the local distributor Tigerexped took place in Hotel "Schwarzer Adler" GmbH, Dusseldorf, Germany. This course was devoted to train new and existing service specialists from Germany, Holland, Austria and Switzerland about working principles of the autonomous heaters. Program for technical training day included product overview, heater installation, firmware reprogramming, error code troubleshooting, maintenance of the heaters and much more. All companies and their specialists who participated in technical trai...


Autoterm participated in Boot Düsseldorf 2018

AUTOTERM participated in the biggest trade fair dedicated to the boat and water sports industry - Boot Düsseldorf 2018, which was held in Düsseldorf, Germany on the 20th until the 28th of January 2018. This year once again, AUTOTERM, is making it's presence felt in the sector's largest trade fairs worldwide, showcasing it's reliably designed products as well as promoting brand name and securing a larger share of the international market. Visitors were able to view products and get detailed answers to various technical questions. There was also the opportunity to see the latest product - the 8k...


boot Düsseldorf 2018

We would like to let you know that Autoterm company will participate in one of the worlds largest boat shows - BOOT Düsseldorf, from Jan. 20 to 28 in Düsseldorf, Germany. This large exhibition, that will be opened for the 49th time, will contain everything about yachts, boats, marine special equipment and accessories. BOOT Düsseldorf is considered as a benchmark for the marine industry exhibitions. We kindly invite you to visit us at our stand in hall 12 / C70.



AUTOTERM PLANAR 9D is the newest and most powerfull heater in product line PLANAR with maximum power capacity 8 kW. Air heater AUTOTERM PLANAR 9D is intended for use in any kind of means of vehicles (for example, truck and commercial vehicles), as well as on boats (up to 48 feet/15 m long) and on the buildings. Capacity of the air heater AUTOTERM PLANAR 9D is between 3,2 kW and 8 kW, and it is capable to heat up 290 m3 of air hourly, furthermore, consuming fuel between 0,42 l and 1,00 l diesel per hour. Full information about product.


Be READY 2017 - First insight

AUTOTERM team is really grateful to all our partners and friends for their questions and suggestions at seminar. Meeting in person is always important. We hope that everyone who was at the seminar got their answers and information. Those questions and topics we could not answer on the spot we will get back to you with information. Be READY 2017 seminar has ended.


Waiting for CARAVAN SALON 2017

TIGEREXPED company will take participation in one of the biggest motorhome and caravan exhibitions in the world - CARAVAN SALON 2017. They will not be alone in this exhibition, because AUTOTERM will be there alongside with our partner and friend TIGEREXPED. TIGEREXPED and AUTOTERM company’s team are getting ready for this spectacular exhibition that will take place in Düsseldorf, Germany from 25.08 till 03.09. - 2017 CARAVAN SALON 2017 is just around the corner and so is cold weather, that’s why we will be presenting our air heaters PLANAR and engine preheaters BINAR with their equipment at t...


PU-5 Control panel

Dear partners and colleagues, We would like to inform you, that we have a new control panel PU-5 (assy.3520) for air heaters PLANAR product line and it is ready and available for purchasing. Compact size control panel PU-5 can be used with all air heaters PLANAR 12V and 24V. By our clients and PLANAR air heaters users requests we have embedded Ventilation mode to our PLANAR air heaters and PU-5 control panel. Our new control panel PU-5 includes Ventilation mode, Heating mode and Heating mode with ventilation function. For easier use PU-5 has 2 buttons, LED indicators and control knob to chang...


ABENTEUER & ALLRAD 15.06-18.06 - Exhibition

Autoterm company with our partner Tigerexped has successfully participated in ABENTEUER & ALLRAD exhibition in June 2017. ABENTEUER & ALLRAD is one of the biggest cross-country exhibitions in the world with a large variety of products that are associated with off-road type vehicles, motorhomes, travelling accessories, outdoor equipment and our company’s air heaters and pre-hetares. This open-air exhibition took place in Germany, Bad Kissingen and was opened for 4 days. Friendly team of Tigerexped and our company's technical specialist answered all questions that customers asked and also demons...


Difference between Export and Non-Export products

A lot of people are trying to find the best solutions in their life and we appreciate it. For them we are making and selling Autoterm heaters, that, as we are sure, are the best price and quality ratio. But some people try to find the cheapest solution without thinking about the consequences, buying heaters on trading floors on the Internet such Ebay, AliExpress etc. as well as with some unknown sellers. That is why we would like to draw the attention of all our present and future friends, partners and buyers to why it is not worth buying an Autoterm heater from an informal seller. In this cas...